What This Policy Covers and Why
When you open an account with us, we collect the information needed to run your wallet, process deposits, and verify withdrawals. This includes your name, contact details, device identifiers, and transaction records tied to your bKash, Nagad, or Rocket payments. We collect this data to operate
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your account, process payouts, detect fraud, and meet obligations under applicable law. We do not sell your personal data to third parties. Data shared with payment processors — such as the mobile wallet networks you use — is limited to what those processors need to complete
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your transaction. We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a copy of your data or ask us to correct inaccurate records by contacting our support team. Where
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local law grants additional rights — such as the right to erasure or portability — we will honour those requests within the scope permitted. Availability of certain features depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.